FAQ
Frequently asked questions
Who operates banyanevent?
banyanevent is a brand operated by Damian Maciejewski — a business registered in Poland. The seller of the goods is Damian Maciejewski.
Where is banyanevent based?
Business address: Osiedle Generała Władysława Andersa 13 lok. 15, 64-000 Kościan, Poland.
What products do you sell?
Nursery stock: rooted hydrangea and box cuttings, young thuja and blueberry plants, lavender and ornamental-grass plugs, grafted Japanese maples and bare-root roses.
Which countries do you deliver to?
Poland, EU/EEA countries, the United Kingdom, Switzerland, the USA, Canada, Australia, New Zealand, Japan and South Korea. Available countries are confirmed at checkout.
How long does dispatch take?
We prepare orders within 1–2 business days. Estimated transit after dispatch depends on the region and is listed in the Shipping Policy. These are estimates, not guaranteed dates.
How can I track my order?
When the carrier supports it, we provide a tracking number after dispatch. We send shipment information when it is available.
How do returns work?
Eligible consumers usually have 14 days from receiving the goods to withdraw without giving a reason. Details and the return address are on the Returns page.
How do I report a defective product?
Email support@banyanevent.com or write to our postal address. We respond to consumer complaints within the statutory 14-day period. See the Complaints page.
How will the payment appear on my statement?
A card payment may appear on your bank statement as BANYANEVENT. If you do not recognise a charge, please contact us first.
Which currency will I pay in?
The price and currency code (PLN or GBP) are clearly shown before payment. You can change the currency at any time. You will be charged exactly the amount and currency shown in the summary.
How can I contact you?
Email: support@banyanevent.com, phone: +48 798 001 884 (Monday–Friday, 08:00–16:00 (CET/CEST)).
Did not find your answer? Contact us.